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Does a 0% commission mean we will face excessively high international shipping fees?
A: Absolutely not. To minimize your logistics expenses, we provide a multi-mall consolidation service as a standard feature. Furthermore, for the ultimate convenience of global sellers, we offer a comprehensive one-stop solution—from direct shipping from our domestic warehouse to Amazon FBA warehouses and global logistics centers, to complete customs clearance support—ensuring your logistics margins are thoroughly maximized.
Can I get a return or refund due to a change of mind or poor sales on overseas markets?
A: No, you cannot. In accordance with the Terms of Use, all transactions processed through Shopping Agent Coumong are strictly commercial B2B trade operations. Once ECROBOT has completed the purchase of products from domestic Korean suppliers, cancellations, returns, exchanges, or refunds based on the User's change of mind, market price fluctuations, or unsalability on international platforms are strictly prohibited and non-refundable. Furthermore, initiating an absolute or unilateral chargeback or dispute without ECROBOT's prior express written consent is strictly prohibited.
Who is responsible in the event of FBA labeling or customs information errors?
A: For shipments routed directly to Amazon FBA or global third-party logistics centers, ECROBOT executes labeling and export documentation according to the guidelines provided. However, ECROBOT shall not be liable for FBA rejection penalties, delays, or re-labeling fees resulting from incorrect FNSKU labels or barcode data provided by the User. Additionally, if any administrative penalties, fines, or customs holds are imposed due to the User's provision of inaccurate, false, or incomplete product descriptions or data, the User shall fully indemnify and hold ECROBOT harmless.
