PRIVACY POLICY

By using this Site, you consent to our Privacy Policy set out below. This is the Privacy Policy governing your use of the ECROBOT Site (ecrobot.com). All terms not defined in this document have the meanings ascribed to them in the Terms of Use Agreement between you and ECROBOT Co., Ltd.

1. The Information We Collect

The Company collects and processes the following types of information (collectively referred to as “Collected Information”):

• Registration Information: At the time you register to become a Registered User of the Site (whether as a corporate entity or an individual professional buyer), you will be asked to provide information such as your name, address, phone/fax number, email address, business details, and—where required for B2B trade, export declarations, tax settlement, and customs clearance—business registration numbers, personal customs clearance identifiers, or official credentials.
• Publishing Information: If you submit any information to ECROBOT to be published on the Site through the publishing tools (including Company Directory, Product Catalog, Trade Leads), you are deemed to have consented to the publication of such information.
• Payment & Settlement Information: If you settle a transaction or purchase a service from ECROBOT via T/T (Telegraphic Transfer) or approved corporate B2B payment methods, we may collect billing information, sender's name, remitting bank details, account number, invoice details, and tracking information.
• Statistical Information: We gather aggregate statistical information about our Site and Users, such as IP addresses, browser software, operating system, pages viewed, number of sessions, and unique visitors via cookies and tracking tools.

2. How We May Use Information

We may use Collected Information for the following purposes:

• General & Optimization: To improve our marketing efforts, statistically analyze site usage, improve our content/product offerings, and customize our Site's layout and services for you.
• Account Support & B2B Matching: To service your Account, investigate problems, resolve disputes, enforce agreements with us, and include your business data in our Gold Buyer Database for global business matching and trade facilitation purposes.
• Communications: To contact you regarding notices, surveys, product alerts, and new service offerings relevant to your use of our Site.
• Statistical Reports: To generate reports based on Statistical Information for internal analysis, monitoring, and marketing decisions, which may be provided to third parties in a non-personally identifiable aggregate form.

3. Disclosure, Third-Party Sharing and Public Availability of Information

• Public Information: All of your Publishing Information will be publicly available on the Site and accessible by any internet user. You relinquish any proprietary rights (including confidentiality) in such published information.
• Third-Party Service & Logistics Sharing: To execute cross-border trade, customs clearances, and global fulfillment under our Shopping Agent Coumong services (including direct URL sourcing and multi-platform procurement), we may share necessary user and shipping information with trusted third-party partners, including the Korea Customs Service, postal authorities (e.g., Korea Post EMS), commercial courier services, and global fulfillment centers (e.g., Amazon FBA).
• Legal & Regulatory Disclosures: We reserve the right to disclose Collected Information to relevant authorities or judicial courts when required by law, subpoena, administrative order, or when we reasonably believe it is necessary to identify or bring legal action against someone infringing upon the rights and property of ECROBOT or our Users.

4. Retention and Destruction of Personal Data

• Retention Period: We retain your Collected Information as long as your Account remains active or as needed to provide you with services.
• Destruction Policy: Upon account termination or consent withdrawal, your personal data will be promptly and permanently deleted from our servers, except where we are required to retain certain records under applicable statutory retention periods (e.g., electronic commerce laws, corporate accounting, tax and customs laws of the Republic of Korea).

5. Delegation of Personal Data Processing

For seamless platform operations and server management, the Company delegates personal data processing as follows:

• Delegatee (Vendor): Noblesys Co., Ltd.
• Delegated Task: System operation, maintenance, and server hosting management
• Retention Period: Until the termination of the delegation contract

6. Cookies

We use “cookies” to store specific information about you and track your visits to our Site to enhance user identification. You can determine if and how a cookie will be accepted by configuring your browser settings. If you reject all cookies, you may be required to re-enter your information more often, and certain features of our Site may be unavailable.

7. Data Subject Rights (Access, Correction, and Deletion)

You can access, view, and edit your Registration Information, Publishing Information, and Payment Information at any time through your Account with ECROBOT. If you wish to withdraw your consent, terminate your account, or request the complete destruction of your data, you may contact our Privacy Officer in writing or via email.

8. Security Measures

We employ commercially reasonable security methods and password protection to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information. However, no data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. You transmit all information to us at your own risk.

9. Privacy Officer and Corporate Contact Information

For any inquiries, feedback, or data erasure requests regarding our Privacy Policy, please contact our designated Privacy Officer at our corporate location:

• Company Name: ECROBOT Co., Ltd.
• Corporate Address: (Hwanghwa B/D 11F, Yeoksam-dong) 320, Gangnam-daero, Gangnam-gu, Seoul, Republic of Korea (06252)
• Privacy Officer: Joung-Won Park (Management Support Dept.)
• Phone: +82-2-552-7676
• Email: help@ecrobot.com

10. Changes to Privacy Policy

Any changes to this Privacy Policy will be communicated through our posting an amended and restated Privacy Policy on our Site, becoming immediately effective upon posting (subject to advance notice requirements for material changes as stipulated in the Terms of Use Agreement). This Privacy Policy was last amended and restated on Aug 3, 2026.