Using AAK hydraulic pressure reducing valves can not only save after-sales service, but also make it impossible to pay compensation for work delay

China [CN]

Philip comes from a hydraulic equipment company in Italy. He has purchased hydraulic pressure reducing valves in China for several years. He is also an old customer of AAK. At the beginning of last month, Philip emailed that there was a problem with the hydraulic pressure reducing valves he purchased elsewhere at the beginning of last year, and the company had to pay a lot of money after sales. The boss had big disagree opinion on him. After further communication, we learned that in order to reduce the purchase cost by 17%, he did not choose AAK and purchased hydraulic pressure reducing valves from another factory. 

The crane sold by Philip’s company suddenly increased the load of variable displacement pump during operation, resulting in the control failure of the whole hydraulic system. Under normal circumstances, the hydraulic pressure reducing valve of the variable displacement pump as the emergency safety valve is in the normally closed state. This time, the pressure of the variable displacement pump cannot be released due to the jamming of the hydraulic pressure reducing valves, resulting in the collapse of the system. The customer requests to replace the hydraulic pressure reducing valves on the equipment and compensate the cost of work delay on the construction site.

Philip asked the original manufacturer to replace the hydraulic pressure reducing valves. The manufacturer said that the hydraulic pressure reducing valves have been used for more than half a year. The problem of the valve spool sticking is caused by sundries in the hydraulic oil used by the user. At present, this model of hydraulic pressure reducing valves is not in stock, and it will take at least more than a month to re produce. I asked Philip to send me the model and parameters of this style of hydraulic pressure reducing valves. After analysis, AAK engineers found that the hydraulic pressure reducing valves needed by Philip was exactly the same as that ordered by one of our Russian customers last time. We have it in stock. The next day, AAK sent 20 hydraulic pressure reducing valves to Philip by air express. After receiving them, he asked the after-sales engineer to replace it on site. As a result, everything was normal and the crane could operate smoothly.

A week later, Philip sent an email saying that thanks to AAK hydraulic pressure reducing valves, which saved the company a compensation. The boss also appreciated AAK for its help and suggested Philip list AAK as their preferred supplier of hydraulic pressure reducing valves. The price of AAK hydraulic pressure reducing valves may be a little higher than that of its counterparts in Ningbo, but you have no worries when using it. AAK knows that the hydraulic pressure reducing valve is the soul of this crane. Therefore, AAK controls the production quality of the hydraulic pressure reducing valves strictly, so that customers can buy it at ease and use it at ease.

AAK hydraulic pressure reducing valves have two absolute advantages and has already surpassed its domestic counterparts.

1. AAK has a high-precision CNC machining center imported from Switzerland and various independent fixtures upgraded and refitted by itself, which eliminates human errors and avoids valve spool sticking and other faults.

2. The independent professional R & D team, combined with unique R & D technology, has realized the personalized customization demand of hydraulic pressure reducing valves, which can not be achieved by 95% of domestic peers.

Peter told me privately that his boss asked him to send samples of the other hydraulic pressure reducing valves previously purchased to AAK for quotation. Even if the price is a little expensive, they should also choose AAK hydraulic valves which are more stable. They not only admire AAK's professional analysis ability, but also AAK's ability to solve difficulties for customers in time.

AAK hydraulic pressure reducing valves, professional and whole-hearted, help customers solve problems in time. You are welcome to have a small try. 

https://www.aakindustry.com/info-detail/hydraulic-pressure-reducing-valves-aak188